Privacy Policy

This Privacy Policy explains how personal information is collected, used, and protected when you visit or make a purchase from this website.

This website is operated by:

Caz Luan
South Africa
Email: cazluanauthor@yahoo.com

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit this website or place an order, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order history
  • Account login information
  • Communication details submitted through contact forms

We collect this information only when necessary to provide our services.

    How We Use Your Information

    Your personal information may be used to:

    • Process and deliver your orders
    • Provide customer support
    • Send order confirmations and updates
    • Communicate important information about your purchase
    • Improve website functionality and user experience
    • Send newsletters, promotions, and updates (if you have subscribed)
    • Comply with legal and regulatory requirements

    We will never sell your personal information.

    Payment Information

    Payments on this website are processed securely through:

    PayFast

    We do not store your full payment details on this website.

    All payment transactions are handled by secure third-party payment providers in accordance with their own privacy and security policies.

    Email Marketing and Communications

    If you subscribe to receive updates, newsletters, or promotional content, your email address may be stored using:

    SendFox

    You may unsubscribe from marketing communications at any time by:

    • Clicking the unsubscribe link in any email
    • Contacting us directly

    We will only send marketing communications if you have given consent.

    Cookies and Tracking Technologies

    This website uses cookies and similar technologies to improve your browsing experience.

    Cookies may be used to:

    • Remember your preferences
    • Enable shopping cart functionality
    • Improve website performance
    • Analyse website traffic
    • Understand how visitors interact with the website

    This website uses:

    • WordPress
    • WooCommerce
    • Google Analytics

    Google Analytics helps us understand how visitors use the website so we can improve functionality and content.

    You may disable cookies in your browser settings if you prefer.

    Sharing of Personal Information

    Your personal information may be shared only when necessary to operate the website and fulfil orders.

    This may include:

    • PayFast — for payment processing
    • Courier services (including PUDO) — for delivery of orders
    • Website hosting providers — for secure website operation
    • Email service providers (SendFox) — for newsletters and communications
    • Analytics providers (Google Analytics) — for website performance monitoring

    We do not sell or rent your personal information to third parties.

    Data Retention

    We retain personal information only for as long as necessary to:

    • Provide services
    • Maintain business records
    • Comply with legal and tax obligations
    • Resolve disputes

    Once information is no longer required, it will be securely deleted or anonymised.

      Security of Your Information

      We take reasonable technical and organisational measures to protect your personal information.

      These measures may include:

      • Secure website encryption (SSL)
      • Secure payment processing
      • Password protection
      • Access control to sensitive data

      While we take steps to protect your information, no system can guarantee complete security.

      Your Rights Under POPIA

      Under the Protection of Personal Information Act (POPIA), you have the right to:

      • Request access to your personal information
      • Request correction of inaccurate information
      • Request deletion of your personal information
      • Object to the processing of your personal information
      • Withdraw consent for marketing communications

      To exercise these rights, please contact us using the details below.

      Children’s Privacy

      This website and its content are intended for individuals 18 years of age or older.

      We do not knowingly collect personal information from children under the age of 18.

      If we become aware that personal information has been collected from a minor, it will be deleted promptly.

      Third-Party Websites

      This website may contain links to external websites, including retailers such as:

      • Amazon
      • Barnes & Noble
      • Apple Books
      • Kobo

      We are not responsible for the privacy practices or content of third-party websites.

      We encourage users to review the privacy policies of those websites.

      Changes to This Privacy Policy

      We may update this Privacy Policy from time to time.

      Changes will take effect immediately once published on this page.

      We encourage you to review this policy periodically.